Today, the Bureau of Governmental Research (BGR) welcomed hundreds of guests to our 2024 Annual Luncheon at the New Orleans Marriott hotel. We heard an insightful talk from our speaker David Osborne, an author and consultant who has inspired many governments to “reinvent” themselves and deliver better results for the public. In his address, he highlighted several keys for achieving high-performing public institutions, drawing from lessons learned in his career researching and advising governments. These keys included:
- Having clarity of purpose in the mission of the institution
- Balancing incentives for performance with accountability
- Adopting clear customer service standards to guide the institutions interactions with residents and businesses
- Decentralizing control to empower employees to help the organization perform at a higher level
- Guiding meaningful culture change to support all of these efforts
Mr. Osborne’s presentation to BGR, entitled “Creating High Performance Public Institutions: What It Takes,” was part of BGR’s Janet Howard Speaker Series in Governmental Research, and the views expressed are those of our speaker.
Click below to watch a video of the event program. The video begins with remarks by BGR President and CEO Rebecca Mowbray and BGR board chair Merritt Lane, followed by Mr. Osborne’s presentation.
Photos of BGR’s 2024 Annual Luncheon
This year’s luncheon was co-sponsored by French Market Coffee, Hancock Whitney Bank, and Ochsner Health. BGR appreciates their generous support.
BGR thanks IMTT for sponsoring the VIP reception for our speaker.
Promotional support for the Annual Luncheon was provided by The Times-Picayune | Nola.com, Renaissance Publishing, and WWNO.
BGR is a private, nonprofit, independent research organization. Since its founding in 1932, it has been dedicated to informed public policy making and the effective use of public resources for the improvement of government in the Greater New Orleans area.